Telkom President Director Ririek Adriansyah (center) witnessed by Telkom Consumer Service Director FM Venusiana R. (left) and Telkom Akses President Director Semly Saalino (right) launched the Telkom Akses Command Center in Legok, Banten recently. 

Jakarta, 21 December 2020 – In the midst Covid-19 pandemic, IndiHome fixed broadband service, which PT Telkom Indonesia (Persero) Tbk (Telkom) owns, continues to provide quality products and the best service for customers. As a manifestation of IndiHome's commitment to providing the best digital experience for customers, Telkom President Director Ririek Adriansyah, accompanied by Telkom Consumer Service Director FM Venusiana R. and Telkom Akses President Director Semly Saalino launched the Telkom Akses Command Center located at OPMC Building Telkom Legok, Banten, last week .

Telkom Access Command Center is an access network management with integrated digital control which quickly detects potential disturbances in an area so that the potential damage can be repaired immediately. This is a TelkomGroup synergy involving its subsidiary, Telkom Akses.

Telkom President Director Ririek Adriansyah said in his remarks the command center can serve as an early warning tool. "Even though we are in the middle of a pandemic, IndiHome can still grow as expected, so we need to improve its service quality. In serving customers, we need a tool that can routinely detect potential disturbances in an area before customers become aware of it."

Ririek added that future competition will not only be with other operators but also with other technologies. Ririek believes that people in Indonesia will still really need fiber optic because of their enhanced speed and latency . 

On the same occasion, Telkom Consumer Service Director FM Venusiana R. said, "thank you to Telkom Akses for the synergy in maintaining and improving the quality of IndiHome services. We hope to improve the customer experience with this Command Center.” 

Telkom Access Command Center is supported by tools developed to detect potential disruptions in network infrastructure elements and on customer equipment. Predictive tickets that are automatically generated would instruct field technicians to take proactive steps to the customer. Furthermore, the agent tracks the settlement of the problem tickets that the technician handle.