Code of Ethics and Corporate Culture


In reference to the regulation of OJK Circular No.32/SEOJK.04/2015 regarding the Guidelines for Public Company Governance and Sarbanes-Oxley Act ("SOA") 2002 section 406, we have and implement a code of ethics that applies to all levels of the organization. Telkom Code of Ethics is constituted by Directors Decree No.PD.201.01/2014 concerning Business Ethics within Telkom Group Environment and the Decree of Director of Human Capital Management No.PR.209.05 / r.01 / HK250 / COP-A4000000 / 2020 concerning Employee’s Discipline.

The core points of the Telkom Code of Ethics are along these lines:

1. Employee Work Ethics: the values or norms applied by all Employees and Leaders in everyday working with the following range:

a. Main Behavior of Employees:

        i. Employee’s Capacity and Capability

        ii. Obligation and Prohibition

        iii. Information Confidentiality

        iv. Infrastructure

         v. Work environment 

    b. Leader's Main Behavior:

      i. Leader’s Behavior

      ii. Directors’ Behavior

      iii. Behavior of the Chief Executive Officer (CEO) and the Chief Financial Officer (CFO)

2. Business Ethics: values or norms adopted by the Company as a reference, connecting Management and its Employees to their environment with the following scope:

   a. Relations with Regulators

   b. Relations with Stakeholders

   c. Additional provisions

Every year, Telkom sends some socialization materials to employees about GCG understanding, business ethics, integrity pact, Anti-bribery Management System, fraud, risk management, internal control ("SOA"), whistleblowing, gratification banning, IT governance, information security maintenance, and other integrated materials related to corporate governance practices.

Telkom also organizes an online survey program of business ethics with all employees as the population through portal/intranet media. The result concludes that the employees are willing to carry out business ethics. The understanding and application of business ethics and survey results are audited internally and externally every year through the SOA 404 audit process. The audit is carried out to apply the control environment according to the work scheme of COSO internal control at the internal control audit on the entity level.




In 2020, based on Circular Letter of the Minister of State-Owned Enterprises No: SE 7/MBU/07/2020 dated July 1, 2020 regarding Core Values of Human Resources of State-Owned Enterprises, every State-Owned Enterprise (SOE) is obliged to implement the main values called AKHLAK. AKHLAK is defined as Trustworthy, Competent, Harmonious, Loyal, Adaptive, and Collaborative values that underlie the behavior of SOE personnel.

In order to answer these directions and in line with Telkom’s Corporate Strategy Scenario 2021-2025, which mandates the Company to Align Ways of Working Under Digital Age, TelkomGroup as one of the SOEs is committed to implementing Core Values AKHLAK. One form of TelkomGroup’s commitment to implementing Core Values AKHLAK is by carrying out the pledge and commitment by all TelkomGroup Directors to carry out AKHLAK and become a role model for its implementation at the TelkomGroup Leadership Meeting on 23 July 2020. This pledge and commitment is also followed by all TelkomGroup employees. Furthermore, the Company also issued a Regulation of the Director of Human Capital Management regarding the implementation of Core Values AKHLAK in TelkomGroup.


Telkom evaluates the Company culture using AKHLAK Culture Health Index (ACHI) measurement to determine the level of effectiveness of the implementation of the Company culture. The value is measured as a whole or specifically which leads to the internalization of Core Value AKHLAK. ACHI measurement carried out in 2020 is a measurement of the baseline value in the implementation of Core Value AKHLAK. Results of ACHI measurement as a baseline in 2020 are in the fairly healthy category.