Telkom Network & IT Solution Director Herlan Wijanarko (second from right) Telkom Consumer Service Director Venusiana (second from left), Telkom Wholesale & International Service Director Dian Rachmawan (far left), and Telkom Service Operations Division Executive General Manager Akhmad Ludfy (far right) during the kick off event on Friday (7/5) in Jakarta to commence the TelkomGroup Siaga RAFI 2021 Command Post operation, which is tasked to ensure excellent service quality by securing infrastructure and to anticipate a spike in national telecommunication traffic during the Eid al-Fitr 1442 

Jakarta, 8 May 2021 – To anticipate Eid al-Fitr 1442H, PT Telkom Indonesia (Persero) Tbk (Telkom) are making preparations and efforts in securing infrastructure to ensure that customers continue to get excellent service quality. Telkom is not just controlling the network quality and anticipating a spike in national telecommunication traffic, but TelkomGroup is also specifically preparing the "TelkomGroup Siaga RAFI 2021 Command Post" which officially began operating on Friday (7/5) in a kick-off event attended by Telkom Network & IT Solution Director Herlan Wijanarko, Telkom Consumer Service Director Venusiana, Telkom Wholesale & International Service Director Dian Rachmawan, and Telkom Service Operations Division Executive General Manager Akhmad Ludfy, while Telkom Enterprise Business Director Edi Witjara and Telkom Digital Business Director M. Fajrin Rasyid attended online via video conference.

TelkomGroup Siaga RAFI (Ramadan and Eid al-Fitr) 2021 is a series of annual nationwide activities themed "Stay Connected and Protected" to anticipate Ramadan and Eid al-Fitr, held by all Telkom Regional Offices. There are three main programs, namely Excellent Service, Special Packages, and Telkom Sharing. Telkom held these activities from the beginning of Ramadan until a few days after Eid al-Fitr.

There are 88 posts manned by more than 20,000 staff members who are on standby 24x7. Telkom has sent alerts to the headquarters, Telkom regional offices, functional divisions or business units to subsidiaries, to monitor the quality of TelkomGroup services until May 18, 2021. All staff on standby always monitor TelkomGroup services digitally on an application.

Telkom Network & IT Solution Director, Herlan Wijanarko said, "Amid the pandemic and the travel ban, which could increase telecommunication traffic since people will rely heavily on connectivity to stay in touch with family at home, we are committed to providing comfort to all people who celebrate Eid al-Fitr by providing excellent and quality services that we monitor regularly through integrated service command posts. With reliable connectivity, I hope the public can easily communicate, either by telephone, video conferencing, or sharing Eid content.”

Herlan also appreciated the dedicated staff at the posts who oversee TelkomGroup services despite the festive season. "Thank you for your support and commitment for command post staff across Indonesia who sacrificed their family time to oversee the quality of service for customers. Please stay focused on four things, namely operating discipline, quick response, quick action and prioritizing security and safety," Herlan said.

During the same occasion, Herlan also revealed the progress of TelkomGroup services recovery in Jayapura which had been disrupted after the Sulawesi Maluku Papua Cable System (SMPCS) submarine cable communication system for the Biak - Sarmi section was severed.

“Alhamdulillah, Telkom's bandwidth capacity in Jayapura has increased to 2 Gbps, of which 500 Mbps is supported by the East Palapa Ring infrastructure and 1,507 Mbps from Telkomsat satellite link. Moreover, we have also prepared a ship that will sail to reconnect and repair the damaged cable. We kindly ask for all parties’ prayers and support so that the repair will be smooth and the people of Jayapura can get normal services as usual soon" Herlan said.

Telkom's total recovered bandwidth capacity in Jayapura currently reaches 2.007 Gbps. Telkom continues to strive to increase this capacity by deploying technicians and field officers to activate the back-up link and oversee the service recovery process so that it would immediately be completed. 

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