Jakarta, 5 December 2021 –  The Customer Experience (CX) Summit 2021 will be held for the 4th time on 9 December 2021, themed "Revive and Thrive Your Business by Transforming Customer Experience". The 2021 CX Summit is expected to revive business actors' enthusiasm and motivation to come up with a better future business growth strategy after going through the challenges and impacts of the pandemic over the past two years.

The 2021 CX Summit, which will be held online, is estimated to be the largest and the first CX Summit event in Indonesia, featuring virtual conferences and exhibitions with 3D and 360-degree views that will provide a new experience for exhibition visitors on 6-10 December 2021.

The CX Summit 2021 virtual conference will discuss strategic aspects that prioritize improving the quality of customer experience, or what is often referred to as Customer Experience (CX), including aspects related to the company's transformation towards customer-centric, customer experience for companies, the MSME industry (small, micro and medium enterprises), creative economy and tourism industries.

This event will feature distinguished keynote speakers such as the Minister of State-Owned Enterprises, the Minister of Tourism and Creative Economy, and the Minister of Cooperatives and SMEs, Teten Masduki, as well as noted speakers from various sectors and industries.

Telkom Digital Business Director, Muhamad Fajrin Rasyid, said, "TelkomGroup is committed to fully supporting the national digitization process and will continue to strive providing the best digital service solutions in order to assist the fellow Indonesians in facing the pandemic and to revitalize the national economy."

"The 2021 CX Summit is a very important event for industry players and the CX professionals to participate and broaden their knowledge and benchmarks related for improved customer satisfaction, as we aim to improve continuously and make Indonesia a role model country, especially on the delivery aspect of customer experience quality (CX) that is correct and meet the expectations," Eva Noor, Chair of the Supervisory Board of Indonesia Customer Experience Professional said.

The Telkom and the ICXP association collaborative event is open to the public and free of charge. The 2021 CX Summit is expected to be a medium for business players to work hand in hand in improving customer quality as well as a preparation to realizing Indonesia's vision as a service-oriented country in 2045. To attend the 2021 CX Summit event, participants can register through the summit website. cxsense.com.

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