Photo caption: Telkom President Director Ririek Adriansyah (second from left) accompanied by Telkom Consumer Service Director Venusiana (far left), Telkom Regional II Executive Vice President Mohammad Salsabil (back, left) and Telkom Regional II Deputy Executive Vice President Infrastructure Abdul Rahman Ansyory (back, right), during the TelkomGroup Siaga RAFI 2022 Ramadan safari in Jakarta, Wednesday (13/4).

Photo caption: Telkom President Director Ririek Adriansyah (left) accompanied by Telkom Regional II Executive Vice President Mohammad Salsabil (right) handed over a gift of appreciation to employee representatives in charge of ensuring the quality of service to customers and the readiness of TelkomGroup's digital products and services during the month of Ramadan and the Eid al-Fitr 1443 H season at East Jakarta Regional, Wednesday (13/4).

Jakarta, 2 April 2022 - In line with its vision to become the preferred digital telco that advances the community and in order to achieve the best customer satisfaction during Ramadan and Eid al-Fitr 1443 H season, PT Telkom Indonesia (Persero) Tbk (Telkom) once again held a series of annual TelkomGroup activities, namely the TelkomGroup Siaga RAFI (Ramadan and Eid 1443 H) 2022 tour themed "Seeks Blessing with Noble Virtues". TelkomGroup Siaga RAFI 2022 is held nationwide across all Telkom Regionals comprising four objectives, namely Excellence Customer Experience (CX), Special Service Projects for Customers, Digital Experience, and Charity for Indonesia. In an effort to ensure that these programs are well-executed, Telkom Board of Directors held the Ramadan safari in all seven Telkom Regionals throughout Indonesia.

The TelkomGroup Siaga RAFI 2022 safari began with Telkom President Director Ririek Adriansyah and Telkom Consumer Service Director Venusiana visiting the Telkom Regional II last Wednesday. During the visit, Ririek inspected the infrastructure at the Regional Operation Center. He also watched a presentation on Telkom Regional II infrastructure and personnel readiness. Ririek said  he appreciated all employees tasked with securing and ensuring the quality of TelkomGroup services during the month of Ramadan and welcoming Eid Al-Fitr 1443 H and motivated them to perform the task.

Ririek also inspected the East Jakarta Regional to ensure the customer service quality and Telkom's digital products and services readiness, which are on offer to ensure that customers needs are fulfilled, especially during the month of Ramadan and ahead of Eid Al-Fitr 1443 H. Ririek also took time to greet the employees on duty and handed over a gift of appreciation to the employee representatives at the location.

"Please continue to maintain discipline when in operation, resolve any problem completely and provide excellent service in Customer Experience, so that TelkomGroup always remains the best," Telkom President Director, Ririek Adriansyah said.

Telkom Consumer Service Director Venusiana also said, "The company's active contribution to the community's social activities is one of the things that we closely preserve. In this Siaga RAFI 2022, we have well prepared various programs that we hope can create a more meaningful customer experience." 

In addition to ensuring service quality and meeting customers needs, Telkom also carried out its donation program, Charity for Indonesia, by handing out assistance to orphans which was previously handed over symbolically by Minister of State Owned Enterprise (SOE) Erick Thohir during the SOE Minister's Ramadan safari at TelkomGroup. The assistance also includes  donations for the less fortunate, Broadband Learning Center (BLC) assistance for schools and Islamic boarding schools, and assistance for the construction of the An Nahl Mosque in Tangerang for up to 220 million rupiah. The total assistance that TelkomGroup provided nationwide could reach 1.6 billion rupiah. Moreover, Telkom's subsidiaries, namely Telkomsel and Telin also donated 1,000 Al Quran and carried out its LinkAja Charity program. 

TelkomGroup Siaga RAFI 2022 is expected to be a manifestation of SOEs' contribution to Indonesia, especially Telkom in sharing the joy and providing benefits that customers and all Indonesian people can directly enjoy through quality infrastructure, superior digital products and services, and assistance provided to people in need.

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